Our Rates
We keep it simple so we have one, simple hourly rate, with no additional call-out charges or parking fees.
Hourly Rate
- One hour minimum
- £25 per quarter hour thereafter
Our clients aren’t just paying for a quick fix. They’re investing in 25 years of IT expertise that ensures problems are solved efficiently and correctly the first time.
With over two decades of experience we’ve seen it all, and don’t just troubleshoot issues – we prevent them. Our knowledge allows us to diagnose and resolve problems swiftly, saving you time and money.
Other IT providers treat you like a number. We treat you like a valued client, building a long-term relationship based on trust, discretion and quality of service.
How long is a typical call-out?
Most call-outs take 1 – 2 hours, but we discuss timing with you before any work is commenced.
What happens if my problem takes longer than expected?
If, after fully investigating the problem, it is anticipated that a resolution may take longer than expected, we will talk through the options and costs with you before proceeding.
Can you help remotely without visiting?
Absolutely! We can, always with your permission, remotely connect to your computer and carry out any necessary work.
Do you work on Apple Macs as well as Windows PCs?
Yes! We support, and indeed use ourselves, both Apple Macs and Windows PCs.